BENEFITS:
Up to 21% pension + 31 days holiday + bank holidays + relocation package
THE ROLE:
Process Improvement Analyst
IT SERVICES:
IT Services (ITS) forms a key part of the new Infrastructure Services Directorate, which comprises both the University Estates & Facilities Directorate and ITS themselves.
Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University’s Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and a new ERP.
The new role of Process Improvement Analyst will work within and as part of a Product Team to act as a change champion with and across the organisation. They will be responsible for analysing existing processes, understanding out of the box system functionality and optimising both processes and systems to ensure maximum operational efficiency with the minimum technical customisation. This allows the Product Team to continue the principles of ‘adopt not adapt’, ensuring changes to processes are prioritised over purely systemic change.
Specific Duties and Responsibilities:
The successful candidate will be responsible for identifying inefficiencies, analysing processes, and implementing solutions to enhance operational efficiency and, most importantly, customer experience across departments and user journeys within the organisation. The Process Improvement Analyst will act as a change agent, collaborating with cross-functional teams to streamline workflows, reduce waste, and drive measurable improvements in productivity and quality.
- Analyse and understand, existing processes and workflows to identify areas for improvement
- Quantify process performance, identify root causes of inefficiencies, and develop actionable recommendations using data analysis
- Work closely with business stakeholders to gather requirements, define objectives, and prioritise improvement initiatives
- Work with process owners to design and implement process optimisation strategies, including the development of standardised procedures, automation solutions, and workflow redesigns
FOR MORE INFO:
Please see the attached Process Improvement Analyst job description for a full competency criteria.
For an informal discussion the Process Improvement Analyst role, please contact Edward Stabler, Talent Acquisition, at e.stabler@hull.ac.uk